well is it just a hard currency grab?
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I am thinking it is more than customer service issue... It seems to affect mostly large businesses ones that have self check outs with video capture..one location today told me that because of the shortage they could only provide coins to live cashiers... So anyone who uses a credit card is definitely on camera with a record of what they are buying... I have noticed over several weeks of observation that it is only at high traffic times when the self check outs are credit only.. So it seems discretionary... Perhapsthey are getting kickbacks (credit discounts from their banks) for video footage? Or someone else is buying video/location footage?