McDonald without human staff
(twitter.com)
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I went to a White Castle the other day with AI at the drive thru. Thankfully (for them) it was not busy. Imagine being on the phone to customer service line that is automated, yelling REPRESENTATIVE because the automation can't understand what you are asking. This was the same thing. It got my order wrong and when i told it I didn't want a line item, it just added more of what I didn't want. It was literally up to 137.00 in wrong items. After 5 minutes of arguing with the speaker, I drove away. Now put 20 cars in line. If it had been busy, there would have been no way for me to drive off because I would have been blocked in.
You described something familiar. Try that with Kroger's check-out machine.