good idea too; I love to feign confusion & make them explain their own 'rules'. think we all need to do such things; with banks, billing departments, etc. don't know if it's a real quote; but 'become ungovernable' comes to mind

good idea too; I love to feign confusion & make them explain they're own 'rules'. think we all need to do such things; with banks, billing departments, etc. don't know if it's a real quote; but 'become ungovernable' comes to mind