yes, I have had a problem with an order as well and they fixed it (JMB), I have order probably 40-50 times from them. I also like SDB, I have only ordered a couple times from them. I think their shipping is a little slower, but nicely packaged and they have some good deals.

The only one I will stay away from is APMEX. I made a couple orders from them, specialty stuff. Then someone hacked my account and purchased several thousand dollars worth of stuff, changed my mailing address. Then they set up some kind of auto-mailer that flooded my email address with spam (like thousands of emails a day - I am still getting signed up to mailing lists a couple years later!) so I wouldn't see the apmex order email. Luckily I saw it happen early enough that I saw the apmex email. Within an hour or two of the order being placed, I contacted their customer service to stop the transaction and alert them that is was fraudulent. No response. I called the next day and the guy on the phone said he would let the fraud department know.... they never canceled the order and TOOK THE MONEY OUT OF MY BANK ACCOUNT!!! I had to call my bank and stop the transaction. I stopped any future transactions with apmex through my bank. APMEX never contacted me, never responded. Just kept sending me automatic emails that there was a problem with my payment. I could not believe that they still charged my account and were going to send out thousands of dollars of PMs to a different state. Never again.

yes, I have had a problem with an order as well and they fixed it (JMB), I have order probably 40-50 times from them. I also like SDB, I have only order a couple times from them. I think their shipping is a little slower, but nicely packaged and they have some good deals.

The only one I will stay away from is APMEX. I made a couple orders from them, specialty stuff. Then someone hacked my account and purchased several thousand dollars worth of stuff, changed my address. Then they set up some kind of auto-mailer that flooded my email address with spam (like thousands of emails a day) so I wouldn't see the apmex order email. Luckily I saw it happen early enough that I saw the apmex email. Within an hour or two of the order being placed, I contacted their customer service to stop the transaction and alert them that is was fraudulent. No response. I called the next day and the guy on the phone said he would let the fraud department know.... they never canceled the order and TOOK THE MONEY OUT OF MY BANK ACCOUNT!!!