I work tech for a living and still have to put up with Altice era Suddenlink on a weekly basis. My trick that I've used and also taught my customers is to call them and get a service call scheduled EVERY TIME there is an outage or your speeds drop below 80 percent of the plan you're paying for. Be polite, but obnoxiously insistent. When you're done with that, ask to be transferred to billing (sometimes the same person can help you with that) and explain that this is the (X) time you've had that problem and you would like a bill credit. If they're difficult, ask to speak to a supervisor and refuse to get off the phone until you do.
In one case, it took us seven service calls to get the problem fixed. That was frustrating, but the service at that location has been rock solid for years now. They replaced stuff all the way to the junction box in the alley then replaced equipment in the junction box two times.
Labor costs the company money.... They take note of how many times you've called, and how many times they've had to come out. They get sick of having to spend money on you so they eventually send the best of the best to get it fixed. Eventually.
It's sad that it comes to this, but this is just how you have to deal with these shitty companies that thrive on having little to no competition.
I work tech for a living and still have to put up with Altice era Suddenlink on a weekly basis. My trick that I've used and also taught my customers is to call them and get a service call scheduled EVERY TIME there is an outage or your speeds drop below 80 percent of the plan you're paying for. Be polite, but obnoxiously insistent. When you're done with that, ask to be transferred to billing (sometimes the same person can help you with that) and explain that this is the (X) time you've had that problem and you would like a bill credit. If they're difficult, ask to speak to a supervisor and refuse to get off the phone until you do.
In one case, it took us seven service calls to get the problem fixed. That was frustrating, but the service at that location has been rock solid for years now. They replaced stuff all the way to the junction box in the alley then replaced equipment in the junction box two times.
Labor costs the company money.... They take note of how many times you've called, and how many times they've had to come out. They get sick of having to spend money on you so they eventually send the best of the best to get it fixed. Eventually.
It's sad that it comes to this, but this is just how you have to deal with these shitty companies that thrive on having little to no competition.
Thanks for the tips! It's been a lot better the last week or so, but if the problem comes back I'll try it.