We found out yesterday that he has pneumonia. Once I found that out I went and got him from that ER. Today we find out he’s negative for covid. Am I overreacting for wanting to contact administrators for possibly causing harm to my father? He had BACTERIAL pneumonia and they forced 2 masks on him while short of breath. I’m more livid than before knowing he doesn’t have Covid.
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Threaten a negative HCAHPS score and that you will be in contact with other families as well. HCAHPS is the Hospital Consumer Assessment of Healthcare Providers and Systems - it is a patient satisfaction survey required by CMS for all hospitals in the United States. Hospitals like to maintain high scores because that yields better reimbursement rates to them. Hit them where it will hurt.