I have questions. I am significantly technical. Was the data truly deleted? as in was the drive these were stored on "washed" of the data. To do this takes concerted effort but would be necessary to actually "delete" what was on there. If you have a hard drive and delete data, the reference to that data is deleted, not the data itself, one can scan through a drive and find all that old data and put it back together. Particular if the machine was activated, info was deleted and then not used again. Nothing new writes to that drive space so the data can be recovered fairly simply. If the drive was "washed" as i will call it, did they just wash where those files were stored? how did they avoid "washing" the entire drive? This was all left open for a reason. They are letting people hang themselves with the responses. Whatever data they have on the drive they have already and aren't disclosing the details. I did this exact type of recovery professionally for years. You better dang well know what you are doing when you delete something if you really want it to go away.