I’ve worked in the medical device industry my whole career and something is definitely up. Traditionally, the environment is hard core, work until you bleed, into the weekends, during Christmas dinner- do whatever it takes to make the numbers. For the last 6 months to a year, maybe longer, my company, along with almost every other one I know of is dealing with backorders... and no real plan to address them, as if it doesn’t matter. Aside from the constant corporate wokeness factor, I received CEO messaging that basically says to take Fridays off now. I have a friend at a competitive company who was recently given similar instructions to work less. Its as if we are winding down and preparing to close the doors. What’s going on?
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It’s called CAP. I can’t remember what the acronym stands for, but it’s basically a customer service position for people that have had to call with issues in the last 60 days and want to cancel service. When those conditions apply you get them to a CAP agent that tries to ensure they don’t cancel service. I was looking for other jobs around the time this program came into effect and another telecommunications company had the same positions opening and then Comcast had them as well.
So they're responsible for that video of the guy spending an hour trying to cancel his service?