...the verification code comes into my email inbox, an hour after i send the info, but the code is only good for 30 minutes. how does that work? and no its not in my spam folder, i checked. I've been trying to create an account for days. they need to step up their game. is there anyone here that has access to someone who works there? they need to know that this is still an on going problem. thanks.
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As someone who designs and builds high performance large-scale software systems for a living, I can tell you that the problem is that the practice of software development is a serious mess (which I am trying to fix, btw).
You can get pretty much any crappy software you throw together to work at a small scale (small number of users, small amount of data). The problem is scaling up systems to handle large numbers of users and large amounts of data.
Software is different from things in the physical world in that it scales up by adding more "moving parts" to the system. In other words, by adding complexity. This is where everything will generally go horribly wrong when done by amateurs.
Right now, only the big Internet companies (google, fakebook, amazon, etc.) know how to design, build and maintain high performance software systems at very large scales. They taught themselves how to do this over the years, and they keep this knowledge to themselves (huge competitive advantage for them).
Everyone else is an amateur in comparison. Other companies WANT to build competitors to the big Internet companies, but they ultimately can't, because they can't find anyone that knows how to build high performance software systems at very large scales. That is extremely difficult to do well.
All the competing platforms suffer from this problem, and when you try to use them, it shows.