Though American Airlines maintains a group of “disruptive” passengers, reportedly Boston area high school graduates, delayed a flight from Charlotte to the Bahamas overnight, the tour organizer claims the group was wrongly blamed.
Eugene Winer, president of Breakaway Beach, the tour company that organized the trip, told Boston.com in a statement that the airline had inappropriately punished 47 recent high school graduates for the actions of one or two passengers.
“For us, a central issue has been that the entire group has been blamed for the actions of a few individuals,” Winer said. “Of course, if any individual was unruly, or did not wear their mask, then they have to be dealt with appropriately, but we take issue with the entire group being pooled together and collectively being held responsible. I was personally told by an American Airlines employee from the call center that the group was collectively responsible for each individual’s actions.”
Though American Airlines maintains a group of “disruptive” passengers, reportedly Boston area high school graduates, delayed a flight from Charlotte to the Bahamas overnight, the tour organizer claims the group was wrongly blamed. Eugene Winer, president of Breakaway Beach, the tour company that organized the trip, told Boston.com in a statement that the airline had inappropriately punished 47 recent high school graduates for the actions of one or two passengers. “For us, a central issue has been that the entire group has been blamed for the actions of a few individuals,” Winer said. “Of course, if any individual was unruly, or did not wear their mask, then they have to be dealt with appropriately, but we take issue with the entire group being pooled together and collectively being held responsible. I was personally told by an American Airlines employee from the call center that the group was collectively responsible for each individual’s actions.”