Been on the phone all day because Samsung took $100 from my cc stating that we hadn’t returned a trade in phone. I have both the shipping receipt and tracking with delivery date and time, even who signed for it. They have had it 11 days (7 business) . The maximum time their policies states for process from the warehouse needs to update their records. They are saying I need to wait 24-48 hours for a arbitration before they return my $$$ ! They took the money last week before their clock even ran out. I even tried to call fed ex and they won’t help me. I am so sick and tired of the bs we allow these company’s to do to us I’m about ready to bust! Why do we let them get away with it? I understand this isn’t a proper forum but when you think about it the situation is systematic in our culture and we need to hold them accountable. I am. I will be calling South Korea corporate offices as soon as they open. It isn’t about the money!