To deal with the public anymore? I keep seeing and hearing commercials about all these great deals on food, merchandise, etc. but ONLY if you order thru their app and pick up yourself! Have we now become a wallet, a profit but not really a customer? I purposely don’t do business with those businesses who only give “app” deals. Don’t want to see me, you don’t need to see my $!
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They're doing this because soon they'll be replacing those lazy, bad attitude but expensive employees with robots. Most of our local McDonalds' are putting in order kiosks and double drive through lanes to do just that. All of the local grocery stores have more self checkout lanes which I prefer because I know better than to put the loaf of bread in with a bag of rocks.
Reminds me of the newspaper typesetters who went on strike back when I was young and never came back. Because the newspaper never negotiated, just replaced them all with fancy new typesetting machines.
...And plan to make you pay for it with the embedded MOTB chip, too.