...I didn't read the article that way...

Despite the company’s continued services for residents, the closures would have an impact on customers, former California Insurance Commissioner Dave Jones told The Epoch Times.

“It makes it more difficult for those customers who want to actually meet in person with an agent, or those that are challenged in terms of using computers or don’t want to go through the hassle of holding on a phone call,”

"The company is the latest to scale back on providing insurance policies for Californians."

...why are they closing all 38 branches in California...