I have to upload ID and answer a bunch of questions to even get to the log in page. I don’t even have the option to cancel unless I do exactly what they say.
They say within 5 days they’ll decide whether to keep me as a customer or not. I barely use PayPal, so I’m obviously on some kind of list.
Either that, or they’re keeping people from cancelling by making it laborious to even log in.
You may want to look into filing a complaint with your state's attorney general.