These BASTARDS won't let me close my account - I've been trying for over week. I just reported them to the attorney generals office.
FIRST - they tell me there are "issues" with my account so i can't close. What issues? Bastards don't tell you - you need to contact support. Support is a BOT until you persist- then you get a human in India.
So I chat with person in India. Oh - your account is linked to other vendors - you need to close those. (BTW they FIRST told me they were awared I was "upset about the issue re: fees being applied to users ...blah blah blah and that this was a MISTAKE and rest assured I have nothing to worry about" ) - OK BLLSHT. I NEVER even MENTIONED ANY OF THAT. Even if I was (and it's true that's why I'm closing my account I NEVER mentioned any of that). Also they stuck a BANNER on their page when you try and close saying this was an "accident" or some word like that and it's not true. Total BS.
So then I close all those associated accounts. Fine. I think I'm done. Can I close it? NOPE. Get another "issue" with my account screen. What's the issue!?? Again I don't know.
So i open another chat. Again you wait - get a human. Then complain. Then wait as they say it'll take a few hours to get resolution.
No reply.
Then Finally on my FOURTH conversation with these bastards. And now what do they tell me!?? That it seems they can't close my account because it may be associated with and account LIKE venmo, xoom or honey!??
OK now I'm rpsht. Firstly, I NEVER used any of those apps. Thirdly, they can't even tell me for SURE if my account got linked to those apps somehow? Like WTF!??
Yeah I deleted the bank acct first - that was my first line of action. Then I removed the credit card so nothing is associated with it. But I STILL want it closed - and the fact they're essentially BLOCKING me from closing it has me irate!
These BASTARDS won't let me close my account - I've been trying for over week. I just reported them to the attorney generals office.
FIRST - they tell me there are "issues" with my account so i can't close. What issues? Bastards don't tell you - you need to contact support. Support is a BOT until you persist- then you get a human in India.
So I chat with person in India. Oh - your account is linked to other vendors - you need to close those. (BTW they FIRST told me they were awared I was "upset about the issue re: fees being applied to users ...blah blah blah and that this was a MISTAKE and rest assured I have nothing to worry about" ) - OK BLLSHT. I NEVER even MENTIONED ANY OF THAT. Even if I was (and it's true that's why I'm closing my account I NEVER mentioned any of that). Also they stuck a BANNER on their page when you try and close saying this was an "accident" or some word like that and it's not true. Total BS.
So then I close all those associated accounts. Fine. I think I'm done. Can I close it? NOPE. Get another "issue" with my account screen. What's the issue!?? Again I don't know.
So i open another chat. Again you wait - get a human. Then complain. Then wait as they say it'll take a few hours to get resolution.
No reply.
Then Finally on my FOURTH conversation with these bastards. And now what do they tell me!?? That it seems they can't close my account because it may be associated with and account LIKE venmo, xoom or honey!??
OK now I'm rpsht. Firstly, I NEVER used any of those apps. Thirdly, they can't even tell me for SURE if my account got linked to those apps somehow? Like WTF!??
I'm so pissed right now i can't even.
Surely you've deleted any card info on your acct, right?
It just took me 5 minutes. I had one recurring charge for $10 a month for fag Spotify. Deleted that. Then no probs.
If I were you I'd'd be steaming!!
Rotsa ruck.
Yeah I deleted the bank acct first - that was my first line of action. Then I removed the credit card so nothing is associated with it. But I STILL want it closed - and the fact they're essentially BLOCKING me from closing it has me irate!
I'm with ya!