I used to love my credit union but something changed in the past year. I used to be able to call them with a question or problem and they'd fix it immediately. However now, 1) when my credit card expired they didnt send the new one. I started getting late fees on all I pay with the card. I called, texted, emailed several times with no response. Finally a new card came in the mail about 3 months later. 2) They changed their website and you had to re-enroll. Not easy for an old lady who was never taught on computers. So when trying to set up bill pay, it wouldnt take and again I called, emailed and texted them with no response. Finally I had to open a new account elsewhere.

Have no idea this credit unions turn around, completely different from what it was like a year ago.