I wasn't as moved by her apology as the author of the article. She admits they knew the decision was baseless and would cause harm to people, but they did it anyway. No explanation of why they went ahead with the mandate. The motivation needs to be weighed before forgiving, as well as what amends (if any) they plan to make to those they wronged/harmed/killed. Absent those two things, it doesn't seem that sincere to me.