Have a friend who had an older, sick cat and was getting one of those recurring prescription refills from Chewy. When his cat was finally beyond treatment he put her to sleep. A few days later a Chewy rep called him and asked him if he had forgotten to confirm another prescription refill and he told them about his cat. (To put things into context, my friend had just gone through a lengthy period of in-home care for his mother before she passed from dementia, and this cat was the last remaining connection to his mom.)
The next day a flower arrangement arrived at his door with a sympathy card signed by a number of Chewy staffers.
From that day forward Chewy is always my first choice when I need to make an online order for our cat.
"If you pick up a starving dog and make him prosperous, he will not bite you. This is the principal difference between a dog and a man."
Sam Clemens
...wags tail agreeably....
Ashland is biting Noone today.
...howls...
Have a friend who had an older, sick cat and was getting one of those recurring prescription refills from Chewy. When his cat was finally beyond treatment he put her to sleep. A few days later a Chewy rep called him and asked him if he had forgotten to confirm another prescription refill and he told them about his cat. (To put things into context, my friend had just gone through a lengthy period of in-home care for his mother before she passed from dementia, and this cat was the last remaining connection to his mom.)
The next day a flower arrangement arrived at his door with a sympathy card signed by a number of Chewy staffers.
From that day forward Chewy is always my first choice when I need to make an online order for our cat.
...wonderful addendum...
God bless you for sharing it...