Something about this company sets off my spidey senses.
My company just put it in. If you look out in the web, there's almost something like a cult around it. Granted, a lot of people are making a lot of money "helping' companies implement this product. My company hired a consulting firm to do it.
I'm an old school IT admin. I'm looking at this conglomeration of a system and it frankly doesn't make any sense to me why there is so much raving about it and why it costs so much. Seems most of it is half-assed, poorly documented and needlessly costly and complicated. But I went out looking for opinions like mine and it seems that everything I find just gushes about how great it is and anyone who questions this is a luddite.
Now layer on top of that the owner is a wildly successful libtard billionaire/"philanthropist" and it really makes me wonder what's going on here.
I know maybe I'm not articulating this well, but I've been involved in implementing this product for almost a year, and I think we could have done it better and faster with our small in-house dev team and we wouldn't have a black box of code inside the bigger black box of code that is Salesforce housed on somebody else's cloud infrastructure that we're locked into for the next however many decades because it's almost impossible to port anywhere else. None of it makes any sense.
Don't know Frens. Usually when something doesn't make sense like this to me, it ends up being cabal related, but maybe I'm getting conspiratorial in my old age.
I have never really looked at the software, but I share your skepticism. I have to begrudgingly admit the founder saw a trend and had the drive to develop an application to exploit it.
The trend was and is under qualified management and sales people who lack core requirements for success, people skills, a real work ethic, and, dare I say common sense. I worked with a company that had just a handful of customers and the local executive team was constantly complaining the parent company wouldn’t sign off on a CRM.
The promise of CRM is to magically track customer interactions and produce meaningful analysis to more effectively run your business. Most companies I’ve worked for, purchased from, or sold to had so much room for improvement just by standardizing their processes and actually using their ERP correctly. I seriously doubt they could ever honestly justify and payback the expense of a CRM.
I think the "genius" was to turn it into a whole development environment, as bad as that is. Once you buy into the sale, then you need a bunch of developers who specialize in Salesforce to make any customizations. They all had to get trained and certified into the Salesforce's club. And none of the work you put in is easily transportable later because it's all specialized to Salesforce.