All you actually have to do is ask a question about any of their policies. When I was a member pre/during early covid, I dared to ask a clarification question about their mask policy. While I was politely talking to a staff member, some felicia came up and threatened to cancel my membership if I didn't stop. I reported felicia to the owner of the franchise, and he followed up with me personally.She did get fired and I shortly thereafter cancelled my membership. One of the reasons that I joined was that they had a great staff. As time wore on, I noticed that all the good people left, and were replaced with the felicia types. Now, I wouldn't go back if they paid me. I have a treadmill, a recumbent bike, a weight bench, and a TV in my basement. That's all I need.