Raj Iyer, a former Army chief information officer who has led ServiceNow’s global public sector since early 2023, resigned after an internal investigation revealed that his hiring violated company policy.

Iyer joined the Army in 2020 and became the first full-time civilian to hold the chief information officer position. In December 2022, the service awarded a $432 million contract for the procurement of various ServiceNow products, including software and hardware asset management, IT asset management, IT operations management and customer service management. The contract is set to be completed by December 2027​.