Having worked in IT for 40+ years, mostly in End User Support, I wasn't as surprised as most at this number. 1400 to service 100,000 end users is a bit high, but not compared to what was the norm even a decade ago. That's roughly 1 per 72 employees. The gigs I did were usually 1 per 100-150 users, but these were lean private sector privately owned companies. You're going to need more bodies depending on how many locations and how far away those locations are from each other. You are also going to need more bodies if there is more than one shift.
Having worked in IT for 40+ years, mostly in End User Support, I wasn't as surprised as most at this number. 1400 to service 100,000 end users is a bit high, but not compared to what was the norm even a decade ago. That's roughly 1 per 72 employees. The gigs I did were usually 1 per 100-150 users, but these were lean private sector privately owned companies. You're going to need more bodies depending on how many locations and how far away those locations are from each other. You are also going to need more bodies if there is more than one shift.
Thanks for the information. Good to know.