So my wife has been trying to get help with soc. sec. and medicare. She has tried multiple times to log into her online accounts . For some reason the "system" recognizes all of her info, takes her through all sorts of steps and rig-a-marol , and at the last step it says that it doesn't recognize the info that she just gave them and that they have been using all along!! We have tried talking to soc sec on line, on the phone, and apparently no one can help us. We even tried to set up an appointment to see someone in person, at our closest office. Good luck with that. They make you go through all sorts of questions and then determine that you do not need an appointment ! We "walked in " to the office this morning and sat for hours waiting to be helped. Meanwhile most of the folks who were helped were obviously illegal's or deadbeats. We could not get anyone to help us ! I am completely disgusted , and have lost all hope for America. We have worked hard our whole lives. Followed "the rules" And thought that we would be able to get help in our old age. What a fucked up system we live in. I thought the DMV was bad ! I wish I knew who to talk to to get help with this. Apparently every non American has someone advocating for them, helping them maneuver through this bureaucracy. But us multi generational white folks can suck it. Who advocates for us? ** UPDATE** : THANK GOD ! After waiting , online, for a video call from an ID Me rep, For 3.5 hours !, They fixed what ever the problem was and my wife was able to log in to Soc Sec and do her thing. I think we have lost a year of our lives from the stress. Thank you all for you prayers and advise !!
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Periodically, your Congress members will show up in your district and meet with their constituents. Call and ask when they will be near your area. Send the emails to your Congressional representatives, document dates, contact names and make copies of all previous efforts to resolve the issue. Have a nice packet of info to provide them. They will most likely want digital copies but be ready with a set of the paperwork if you meet with them. Have both ready.
Don’t give up yet. I had problems once getting the state investigator to charge a thieving auctioneer in another state. After 2 years of delays, I contacted the governor and the AG of the state. The governor’s office actually called me to say it was out of their control BUT they were walking it over to the AG. The guy got charged immediately , convicted and ordered to repay me and 10 other people he had embezzled from. The estate attorney said not to expect full repayment because it never happens. It took 10 years and close contact with his parole officer but I got every dime.
Don’t give up!