I told the manager too. We have power of the purse and need to use it wherever and whenever we can.
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I only suggest complaining to management/corporate instead. When I worked similar jobs and would have people complain about stuff I cant change/had nothing to do with & was a matter of store policy/whatever that they didn’t like, I’d just shrug and say sorry and move on to the next customer.
Same, from my experience in retail management. If someone complained about something that was corporate policy, we would just apologize to the customer at most and that was it. Too many entitled people for complaints to be taken seriously when we know corporate's stance.