I’ve worked in the medical device industry my whole career and something is definitely up. Traditionally, the environment is hard core, work until you bleed, into the weekends, during Christmas dinner- do whatever it takes to make the numbers. For the last 6 months to a year, maybe longer, my company, along with almost every other one I know of is dealing with backorders... and no real plan to address them, as if it doesn’t matter. Aside from the constant corporate wokeness factor, I received CEO messaging that basically says to take Fridays off now. I have a friend at a competitive company who was recently given similar instructions to work less. Its as if we are winding down and preparing to close the doors. What’s going on?
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I fully believe companies are given some kind of instructions from someone or somewhere. I find it odd that the telecommunications company I work for, another small company in the area and the corporate vampire, Comcast all created the same type of job/department for 3 different but similar companies at the same time. In this case it could very well be some kind of government regulation or something, but it’s just odd to me.
What job/dep would that be?
It’s called CAP. I can’t remember what the acronym stands for, but it’s basically a customer service position for people that have had to call with issues in the last 60 days and want to cancel service. When those conditions apply you get them to a CAP agent that tries to ensure they don’t cancel service. I was looking for other jobs around the time this program came into effect and another telecommunications company had the same positions opening and then Comcast had them as well.
So they're responsible for that video of the guy spending an hour trying to cancel his service?