My initial email to them went as follows:

If you want people to buy your phone, you should answer at least some basic questions and actually answer your chat feature. I sat here for over an hour and a half and nobody ever answered me. So far I'm not impressed, and there's no way I'd spend $500 of my hard earned money on your phone, no matter what it does, if this is the level of service (or lack thereof) I can expect.

I pasted a picture of their chat feature which showed me waiting for so long with no response.

But in the end, the email with the actual questions I asked never got answered, the same questions on their chat feature never got answered, and their email response never answered any real questions about their product either.

So make of this what you will, I stated previously that if I ever got a response from them, I'd provide an update.