- On Sunday I went onto a Delta flight.
- As I got onto the plane the flight attendant stops me and tells me that gaiter masks are not allowed.
- She asks me if I have another mask or if they need to come by later and give me one.
- I told her this is my only mask.
- I sat down in my seat and jumped onto my phone and looked up delta policy. They allow gaiter masks if they are more than 1 layer or if they are folded over. So I start filing a complaint with BBB while my wife gets on to Delta airlines Customer service.
- We tell them she is not going by Deltas own rules around masking and continue complaining.
- At this point, the flight attendant comes over with a mask, I show her the policy and she walks away for 5 minutes.
- At this point she comes back, apologized, and said the policy must have changed again.
- We look up when the policy changed, and nothing about gaiter masks has changed for at least 6 months.
- 20 minutes later, she gets on the intercom and apologizes again to everyone, stating that it's a stressful time.
- about an hour later the plane lands and I get off the plane. As I'm getting off she says "sir" I keep walking cause I didn't wanna hear what she had to say.
- she then shouts "sir wait" and gets off the plane and chases me down. She has obviously been crying, she says she is so sorry for attacking me on the plan and she will never do that again.
- I respond with "Okay, Alright." I nod my head and walk away.
- I didn't want her to cry, but just like a child crying after being punished for being bad, sometimes you just have to let them cry and walk away.
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Ah pick on people at work, that’s cool. It’s one thing to stick up for yourself and clarify the policy. It’s another to brag about giving someone who is working a hard time. Congratulations you pushed her over the edge, Way to stick it to the airlines that you just gave a bunch of money to. This is why no one wants to work. People just aren’t civil with each other anymore.
In what way was I not civil? I did not make a scene, I did not yell at her, I was not rude. I stood up for myself using the regulations that are being enforced upon me and won - as unlikely as that is. Like I stated to others, I don't want to see her cry, but just like a child who cries when they get punished for doing something bad, you don't want them to cry but they need to learn.
We’re you being civil when she tried to apologize and rectify the situation? “Chased you down” as in went out of her way to do the right thing. Yet you were right and love that high horse as you brag about it here. She was wrong. She admitted it.
I hope she quits. So she doesn’t have to deal with this shit anymore and even more flights get cancelled.
You are the ignorant observer in this story.:
You are not there to teach her lessons. You are not her parent or boss. She is not a child or your child. You PAID to have her tell you what to do. She got it wrong and she fixed that. She might have worked for a different airline last month and gotten it wrong, who knows, she fixed her mistake. I’m not saying it’s your fault she cried, had a bad day, hates her job…any of that. Her response is on her. The title of your post is not “I stuck up for myself by knowing the rules” it’s “I made the flight attendant cry”. I am judging on that.
People at work are soft targets because they have to be polite and she’s probably following rules she doesn’t agree with either. Hence her frustration.
The bitch is the airline's representative and their strong arm on the aircraft.
The people who ran the ovens and gas chambers in Auschwitz were also workers trying to do their jobs... I suppose for you a simple apology would have sufficed?
Is reality too much of a stretch for you?
They had the choice the purchase that ticket and play their games. I don’t patronize business that I don’t want to follow the rules of.
The people in your example did not have a choice to be victims. The people who ran the chambers could have walked away, defied orders, fought.
The bitch had a choice to not work for an airline.
She also had a choice to not be a bitch.
People who wish to fly have no choice but to buy a ticket from an airline who hires people like the bitch.
You have a choice...
Like I said, I hope she quits.