I ordered through them about early November and got it. They sent it as a fashion store so it sailed through customs. I wonder if customs got wise to them? they did say on their site that if you don't get it to let them know and they will make it right. I got horse paste on amazon for about $10 a tube (just in case, for my kid that can't take the pills) which was double what I got it for at the tractor store, but better than what people are price gouging for. Good luck!