Previously worked for SWA. Recently flew SWA for two trips. They definitely are moving away from the friendly customer service they were known for. I don't know if it's Covid/Mask mandate related, or if they are just getting tired of putting up with terrible passengers, but something has changed.
Previously worked for SWA. Recently flew SWA for two trips. They definitely are moving away from the friendly customer service they were known for. I don't know if it's Covid/Mask mandate related, or if they are just getting tired of putting up with terrible passengers, but something has changed.