Ordered 2 silver coins (market price) and 2 coin holders ($1.09) last night 9pm.
Screen kept flipping btwn "cart" and "continue", but i eventually was able to pay.
JMBullion strongly suggested using UPS, as USPS not reliable...$16 extra. So i took their advise and bit the bullet on the shipping.
Unaware to me during the screen filpping, the coins disappeared from the cart.
After paying I noticed the total was different/less.
Immediately sent emails stating my error and asking for a reversal so i could order correctly.
Spoke w cust service this a.m...
Her:.sorry. cant reverse as it has a tracking number.
Me: has the item been picked yet?
Her: No.
Me: just hit cancel !
Her: it'll cost $25 more if i do.
Me: a few more words of dismay and disappointment and click.
Emailed them again and they basically responded with a " too bad, so sad" attitude and added a "you've already been told..." scolding.
So very disappointed as i was a repeat customer.
I admitted my error; greed is ugly. They basically stole from me and and are unyielding. Screw them.
Anyone want to pay 20 bucks for a $1 item?
Never had any problems with JMB over many years of purchases. Excellent and reliable service. I guess shit happens...gotta pay attention.
And they should be more flexible, especially on what turned out to be a zero precious metal order...