As in, you go to make a call but nothing happens. It doesn't connect. Just dead air?
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This is by design. Planned obsolescence.
Your average cell phone battery can be charged 350 to 400 times on average before losing significant charge or otherwise experiencing failure.
A full charge is considered 0 to 100. So if you drain it to 50 and charge it to 100 it's considered a half a charge.
Based on this the way most people charge their phones they will begin to see degredation around the 2 year mark.