Worth a dive into. It reminds me of the line "The end won't be for everyone".
If NPC theory has any merit to it, it explain near perfectly why most people just can't seem to be able to grasp what you've been telling them about the system.
That blank look, the immediate rejection, the programmed responses, the ability to maintain through control grids you and I find unbearable.
There is tons of research on it and it's very, very intriguing stuff.
Best I can imagine is it when I. Trying to do some basic math in my head at work and I don't even want to put in an effort to think since I know I can just use the calculator even though that takes longer customers and that's the best I can relate to no inner monologue.