To deal with the public anymore? I keep seeing and hearing commercials about all these great deals on food, merchandise, etc. but ONLY if you order thru their app and pick up yourself! Have we now become a wallet, a profit but not really a customer? I purposely don’t do business with those businesses who only give “app” deals. Don’t want to see me, you don’t need to see my $!
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As someone who is an executive in a service industry, what happened is a combination of factors. First and foremost, companies that are dominated by analysts discovered that being totally awful to their customers with the excuse of COVID didn't really hurt their business. So they are leaning into that, banking that people will want their products no matter how difficult they make them to acquire or how poorly they treat their customers.
Second is that this COVID enabled mistreatment of customers coincides with a lack of skilled leaders in the workforce. Many decry the laziness of the latest generation, but the real problem is that they grew up without leaders - be it from a broken home, or school teachers that thrive as crybullies, or simply the lack of strong leaders to look up to. Yes, yes, I know many hear would point to Trump as a strong leader, but I'm not really sure of that. He's a strong person with charisma that can lead others. This is not entirely the same as a strong leader. I think he makes up the gap by being invested in people. Nothing wrong with that, but not as easy to emulate as a thoroughly strong leader.
In any case, the point is that a lack of strong leadership role models has lead to a lack of leaders in the current generation, even as that generation thirsts for leadership. We condemn them for their "NPC" status, but the truth is that they follow influences or trends or the media only because those are the strongest voices they know. So for the analytical executive, the best road is to disregard the customer, boost the product, and remove the employee as much as possible, so they don't have to develop the rudderless, lost generation entering the workforce.
I am thankful to work for a company that still values customer service and taking care of our people, but it's not a model that will survive another 40 years at our society's current trajectory.
I was reading that a lot of MAJOR companies bought into the "woke" environment and support the elites--so maybe the smaller ones want to follow the large ones. I like smaller companies that deal with people better than large ones that push ideals. The smaller, people companies, are more difficult to find--at least by me--so sometimes I have to shop at the larger stores to get something I want.
"Woke" is a weapon. Always view it that way. If a company is woke, they have a profit-based agenda. They do not care about the environment - they want an excuse to use poorer materials and packaging that are often government subsidized. They don't care about LGBTQ, they care about using damaged people who cry in the public forum as free advertisement, and cashing in on social programs. I could continue, but you see the gist.
On the street, yes, there's woke folks. But there are very few truly woke companies or politicians. They're mostly predators leveraging the weak minded for power and profit.
Well, you certainly opened my eyes to a slightly different take on woke. Thanks.
When everyone gets a participation trophy, no one has actually gotten a trophy.
Thanks for your perspective on this. Very interesting to hear from an insider.