Please keep in mind that many cannot get on there. The problem I'm having right now as I try to go through the internet, is that you sign up with your email address it then says that it sent you a message.
You check your inbox and spam folder and it never comes. You go back in and click on the option for password reset, it says it sent you an email message. You then check your inbox and spam folder and it never comes.
You do that four or five times and you never get an email. They've got problems
So if you could please post a screen capture. Thank you.
If your using a Comcast email (like I was) its being blocked by Comcast and not being sent. Try a different email.