That’s true. Nothing wrong with starting a career. But anybody who is reliable and can actually solve problems in a competent manner gets the bump to tier II very quickly. Then they usually only take calls as support coverage so they can spend more time fixing things.
Everyone's gotta start somewhere. Whether it be those who haven't heard of our community, or help desk techs.
Just a friendly suggestion is all.
That’s true. Nothing wrong with starting a career. But anybody who is reliable and can actually solve problems in a competent manner gets the bump to tier II very quickly. Then they usually only take calls as support coverage so they can spend more time fixing things.
Tier I is usually 80% or more just phone fodder.