Good question. I also wonder why so many recorded automated messages always put Spanish first. In 1990 I was a zero telephone operator for GTE. That was the very beginning of automation which they tried force us use for our intro. and I despised it and usually tried NOT to use it, especially since I found it less personal and took much longer as it didn’t kick in for about five seconds and we were times by a minimum of 100 calls per hour. I found I could take 120 calls by not using it and still provide personal assistance. They didn’t care.