Windows computers are being sold with the hard drive encrypted (bitlockered) so that when something goes wrong, you need to get that code to access your hard drive. Try contacting the manufacturer (yes huge PITA) to get the code if it is a newer machine.
Windows computers are being sold with the hard drive encrypted (bitlockered) so that when something goes wrong, you need to get that code to access your hard drive. Try contacting the manufacturer (yes huge PITA) to get the code if it is a newer machine.