I think I might have just fixed one of the big Internet providers in our area, Spectrum's website, which you need to get access to 57k quality, email, is so bad that this morning it crashed. Every time you call it is always the customer's fault, no matter what. The other customers that I have talked to in the real long lines of people having to wait to pay their bill or complain about service. So, I called the non-local service number, and after putting me through the ropes, I got to talk to a real person. I was boiling mad and I told her I know it's not your fault and I am going to do my best to explain to you how the CUSTOMERS in town are being treated. You are the first human I have been able to contact. I am not a Karen and I am only doing this right now as a courtesy call.
She was totally nice, and I could tell she was listening to me. I said if you say that it is me, my connection, modem, router, my browser. This is all Spectrum's customers in my area being affected and if your bosses don't listen, they are about to have everyone in the area cancel service.
She had been looking at the connections and stuff going on while I was talking. She told me that all the connection points so far ok and then she got to the problem, she says cheerfully "yep there it is, it's our websites problem and I have already messaged corporate, and they are coming down right now and the calls are now flooding in. This is all our fault and we do expect our customers to be treated well. They are getting a tech team together and others and are heading in your direction. They have looked at the problem and they think they might be able to get it all working again in about 3 hours.
That is the time I told her if they keep their word I will not be leaving because this is what I asked for when I signed up. I then told her since I have fully paid for my time to talk to you so I will tell you some of the other things they will need to check out. They do not install your service, the customer has to go to the office pick up and install it ourself, the same if they blame the router, they gave you.

If they have to come out to your house it might take several days and they get snippy if you don't like it. They get mad if you don't have your code off of your bill handy, I have mine in a file that I don't want to go get for them and tell them I can't find it. If you have to make a payment in person, you might have to wait for over an hour to get in the door. If it is raining, there is no shelter. One time I was there I just observed what was happening. Some of the customers usually look like they are going to cry and then are treated worse There was a woman about 200 lbs setting behind the screened area watching TV and eating. I think she might be in charge because she would giva a great big sigh and rool her eyes if she has to come over to help, she looks upset at the customer. At the end she told me that her boss really appreciated the information I was giving them. The company is boiling mad right now. I bet we are going to have great service here now.

Anyway, she was so open that we just talked about things happening all over the place. she is hearing stories that customer service in all business have started getting complaints of the same thing. I had the same thing happen with Home depot, overnight horrible service started happening in the department that was supposed to set up deliveries and installation.

I had ordered them knowing it might take a long time. Maybe 6 months The girl called me and totally cheerfully set me up for the very next day if thats ok. I said no, and she proceeded to fill out all the information needed to set up my appointment and telling what time they would arrive and when the crew would be there to put them in and when she was done and said so we will see you tomorrow. I said no you won't because I cannot change my plans overnight to serve her. I told her I don't even have the things done that need to be done before they get here because they weren't even supposed to come in for 3 more months, maybe more. I told her I can't make my schedules around you,, you have to make the time for me.
She was really nice after that. I told her "how about we wait until after the Christmas holidays" and she said that sounds great, and you have a Happy holiday. I said I am planning on a Christmas, I am not going to be able to take a holiday this year. I said merry Christmas, and she told me the same back.

I finally stood up and said something, where it was needed. I am going to go see if it is really happening.