Wow, I called back tech support and said I don't need any support I was the one that called about the problem, and I wanted to call and let everyone know that I am not leaving, and I will recommend them to everyone. I told her the web site is now working like it is supposed to and I want to make sure she sends the message to everyone even her boss. I told her about how bad the in-person service was, and everything I told her,shocked her. forcing customer to stand in long lines in the rain maybe for an hour just to pay their bill and customers crying because they were treated so badly. She said I am telling others on the team and they are listening. I told them they were great and I wanted to wish everyone a very marry Christmas. They all told me the same back. Happy tears.