https://nypost.com/2023/07/13/dukaan-ceo-fires-90-of-support-staff-in-favor-of-ai-chatbot/
The CEO of an India-based e-commerce company said it was “absolutely” necessary to fire 90% of his customer support team because an artificial intelligence-backed chatbot outperformed them — slashing response times down to minutes that previously that had stretched beyond two hours.
Only because 2020 and most of 2021 the workers were inticed with the means for sloth..