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posted ago by Narg ago by Narg +52 / -0

https://www.theverge.com/23837513/western-digital-sandisk-ssd-corrupted-deleted-questions

Eleven days ago, we sent these questions to Western Digital’s head of PR and published them publicly on The Verge:

  • Why are these drives still on sale?
  • Will you offer free data recovery services to affected customers? When?
  • Are you proactively warning customers and retailers who have already purchased these drives that significant data loss is possible?
  • If not, why not?
  • What, exactly, is going wrong with these drives?
  • How did this happen?

What’s the fuss? For months, the company has been laughably silent about how its pricey portable SanDisk Extreme SSDs might lose all your data. It happened to my colleague Vjeran Pavic twice. It happened to Ars Technica. It happened to PetaPixel.

Months after our inquiries, Western Digital continues to sell these drives due to deep discounts, fake Amazon reviews, and issues with Google Search that rank favorable results far higher than warnings about potential failures.

. . . There is one possible reason Western Digital is finally speaking up and yet saying nothing: the company just got sued. As The Register reports, California resident Nathan Krum has filed a prospective class action lawsuit, citing breach of contract, fraudulent and unfair business practices, and many other claims. Krum is suing over both the SanDisk Extreme drive itself and damages for any data lost. You can read the full complaint at the bottom of this story.

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