I went through my public service commissioner to the FCC for my landline that did not work EVERY TIME IT RAINED. Final statement from them “ too rural” to get help. So they could lay the line, connect my service, demand my bill AND TAX be paid monthly, but would not service the line. Good for them. They deserve worse.
Or worse yet, they say their servicing of the line stops where it enters your home. They leave anything from the outside wall inside to the homeowner. Cable/Fiber companies are known for this. I'm not sure about the phone lines-but they certainly did not respond to your problem, at least to me, correctly.
I went through my public service commissioner to the FCC for my landline that did not work EVERY TIME IT RAINED. Final statement from them “ too rural” to get help. So they could lay the line, connect my service, demand my bill AND TAX be paid monthly, but would not service the line. Good for them. They deserve worse.
Or worse yet, they say their servicing of the line stops where it enters your home. They leave anything from the outside wall inside to the homeowner. Cable/Fiber companies are known for this. I'm not sure about the phone lines-but they certainly did not respond to your problem, at least to me, correctly.