Elon Musk agrees with Scott Jennings' reformation proposal on H-1B visas
(twitter.com)
The Musketeer
You're viewing a single comment thread. View all comments, or full comment thread.
Comments (71)
sorted by:
They can start with customer service. I sometimes have a hard time understanding what the heck they are saying.
Don't think this would affect call centers out of Bangladesh as they aren't working in America. But I agree completely.
Customer service should always be by people with a clear accent native to the regions they're servicing. Any time anyone has to say "excuse me, could you repeat that?" is a waste of time for both parties.
I usually encounter this with pest cold-calls, preceded by a robotic greeting and query. Somebody comes on with a Hindi accent that could run from Mumbai to Calcutta. I just call them out on having an impenetrable accent and that I have no interest in talking to someone I can't understand. I think that offends them, but I have rung off by that point.
Another modern symptom is their habit of opening with "Hello, (my first name)." I usually take this as an opportunity to remind them that in English-speaking countries, it is proper manners of respect to address a stranger as "Mr. (surname)," as we are not on friendly acquaintance. Then I say, "Which (first name) do you wish to speak with?" They are usually servile enough to comply with the education.
But, honestly, there are plenty of native English-speakers that have terrible enunciation and do not speak up. Most annoying are the young women who speak in cozy, murmuring voices, trying to be demure or something. It is more like listening to winds on a distant seashore.