15 years ago yes. Today I represent the insureds. Been in the insurance industry 43 years and change is the only guarantee. The last 10 it’s been change hyperdrive. Good and Bad.
14 years myself. Less than 6 years to retire and not sure I can make it that short time. I believe the state of affairs has many contributors. The key root cause in my opinion is the quality, or lack of quality, current staff and independent adjusters have. 75% attrition rate, DEI hires all over the place, experienced resources have retired or left because they are sick of the bs. When Covid hit most of the quality resources that could retire did. Resources are the real reason claims have 3,4 or more adjusters. By the time the claim gets to someone qualified they are having to clean up huge messes.
As someone who has been doing complex claims for years the good resources wind up doing nothing but clean up on claims that are 6 months old. Because resources are so incompetent companies have taken away most decision making authority and review most the claims. Many of these poor resources become leaders and the cycle gets worse.
Well said fren. As an insured representative I normally fight to get to “you” (the knowledgeable “old timers” or right to the legal department). I see these cost saving measures using these 3rd party “inspectors/quasi adjusters” who have their “guidelines” to follow that is not a portion of the policy. My State just passed huge regulatory change that anyone representing the carrier for inspection or writing estimates requires an adjuster license (no repricocity) with bonds and testing and these actions that Senator Hawley is questioning the Allstate CEO about are now felonies. Basically, adjusters, appraisers and Umpires beware. Be interesting to see what happens now that the dust is settled 🤷♂️
15 years ago yes. Today I represent the insureds. Been in the insurance industry 43 years and change is the only guarantee. The last 10 it’s been change hyperdrive. Good and Bad.
14 years myself. Less than 6 years to retire and not sure I can make it that short time. I believe the state of affairs has many contributors. The key root cause in my opinion is the quality, or lack of quality, current staff and independent adjusters have. 75% attrition rate, DEI hires all over the place, experienced resources have retired or left because they are sick of the bs. When Covid hit most of the quality resources that could retire did. Resources are the real reason claims have 3,4 or more adjusters. By the time the claim gets to someone qualified they are having to clean up huge messes.
As someone who has been doing complex claims for years the good resources wind up doing nothing but clean up on claims that are 6 months old. Because resources are so incompetent companies have taken away most decision making authority and review most the claims. Many of these poor resources become leaders and the cycle gets worse.
Well said fren. As an insured representative I normally fight to get to “you” (the knowledgeable “old timers” or right to the legal department). I see these cost saving measures using these 3rd party “inspectors/quasi adjusters” who have their “guidelines” to follow that is not a portion of the policy. My State just passed huge regulatory change that anyone representing the carrier for inspection or writing estimates requires an adjuster license (no repricocity) with bonds and testing and these actions that Senator Hawley is questioning the Allstate CEO about are now felonies. Basically, adjusters, appraisers and Umpires beware. Be interesting to see what happens now that the dust is settled 🤷♂️