The only time in my life I chose to fly 1st class and Alaska made sure it was the worst experience I've ever had flying...outbound leg I was made to feel like monster for not agreeing to a seat swap. On my RTB I was denied lounge access and my in-flight meal wasn't available so I ate pretzels instead. As it turns out I don't care if they ever fly again.
The only time in my life I chose to fly 1st class and Alaska made sure it was the worst experience I've ever had flying...outbound leg I was made to feel like monster for not agreeing to a seat swap. On my RTB I was denied lounge access and my in-flight meal wasn't available so I ate pretzels instead. As it turns out I don't care if they ever fly again.
I'm sorry you had a terrible experience; it sounds like a day of bad luck. Compared to other airlines, I feel Alaska is top-tier.