"It is not permissible for Facebook to keep a user off the platform for an undefined period, with no criteria for when or whether the account will be restored. In applying this penalty, Facebook did not follow a clear, published procedure. βIndefiniteβ suspensions are not described in the companyβs content policies. Facebookβs normal penalties include removing the violating content, imposing a time-bound period of suspension, or permanently disabling the page and account. It is Facebookβs role to create necessary and proportionate penalties that respond to severe violations of its content policies. The Boardβs role is to ensure that Facebookβs rules and processes are consistent with its content policies, its values and its human rights commitments."
oversight board statement
"It is not permissible for Facebook to keep a user off the platform for an undefined period, with no criteria for when or whether the account will be restored. In applying this penalty, Facebook did not follow a clear, published procedure. βIndefiniteβ suspensions are not described in the companyβs content policies. Facebookβs normal penalties include removing the violating content, imposing a time-bound period of suspension, or permanently disabling the page and account. It is Facebookβs role to create necessary and proportionate penalties that respond to severe violations of its content policies. The Boardβs role is to ensure that Facebookβs rules and processes are consistent with its content policies, its values and its human rights commitments."