Yes, its nice to speak with someone who has a concern and not get your ass chewed out. Most of the time it's not the person's fault to whom you are addressing the concern with. It's tough to walk into your job with good intentions and get railed by others loose ends AND pissed families. There's bad apples everywhere there's work to be done.
Not chewing the charge nurse out and telling her I knew it wasn't the staff's fault (it was another patient) went a long way. You could just hear her relax over the phone.
Obviously high emotion situations when it comes to loved one's health, but it's nice to be able to have an efficient and objective conversation and provide a quick/effective remedy.
Hmm. Actually not all that high emotion on my end.
In the olden days a friend used to give the nurses bottles of peach brandy and $20 bills (lots of athletic injuries) until I heard those stories, it never occurred to me to give goodies to the staff. Since then I am the Santa Claus of the ward.
Well, yes... you sound like the best from what you've led on, and would love to encounter you in that setting. It's folks like you that enrich the environment for everyone. ❤
Yes, its nice to speak with someone who has a concern and not get your ass chewed out. Most of the time it's not the person's fault to whom you are addressing the concern with. It's tough to walk into your job with good intentions and get railed by others loose ends AND pissed families. There's bad apples everywhere there's work to be done.
Not chewing the charge nurse out and telling her I knew it wasn't the staff's fault (it was another patient) went a long way. You could just hear her relax over the phone.
Obviously high emotion situations when it comes to loved one's health, but it's nice to be able to have an efficient and objective conversation and provide a quick/effective remedy.
Hmm. Actually not all that high emotion on my end.
In the olden days a friend used to give the nurses bottles of peach brandy and $20 bills (lots of athletic injuries) until I heard those stories, it never occurred to me to give goodies to the staff. Since then I am the Santa Claus of the ward.
Well, yes... you sound like the best from what you've led on, and would love to encounter you in that setting. It's folks like you that enrich the environment for everyone. ❤