Wall Street Awakening...
(media.greatawakening.win)
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Last time it was Fidelity that BS'd me and E*Trade moved faster. I called Fidelity when a week went by without the shares moving to find out that the last person I spoke to never actually finalized the transfer. Then the shares moved to Computershare in just under 48 hours proving that they can move faster when you light a fire under their ass.
For me it was vanguard who did what you described. Switched to fidelity and it was done in 2 days. They did fuck up my cost basis, which took a phone call and 1 day to fix but I think it’s always jacked up on the initial transfer.