Looking for help/guidance. I can no longer get into my Truth account. When I type in the URL I get a spinning black circle that won't go away (as if something is loading). When I try to sign-in using the app on my phone, it says either my username or password is wrong, yet when I try to reset my password I get an error.
This has been going on for a while but life happens and other things have taken precedence.
Any help/advice would be appreciated. TIA
The app demands my vpn is shut off. Did you try that?
No, but thank you, that makes a lot of sense. I have not, nor will I, turn off my VPN, so I guess no Truth for me!
Thanks, Fren!
Maybe try on the computer.
I have tried changing my location on my computer, to no avail - I still get the spinning black circle. However, I did not restart my computer before I tried it.
It's not VPN friendly. I've also noticed that some VPN servers are pretty dramatically more blocked--Mullvad in particular.
I applaud you for not turning off your VPN OP. More of us need to have that mindset to the point that it's commercially non-viable to be off-VPN.
Send an email describing the problem with your username to [email protected]. I had the same thing happen after Spectrum's network went bonkers in late July and a lot of pages stopped working. After a week, Spectrum figured out the issue, but Truth never would let me log in again until I got with their support at the above email.
Thanks for the email.
Are you on VPN? Certain VPN server IPs have been flagged and no longer work on TS. For instance, servers near the Atlanta area pretty consistently do not work for me.
Thanks, I may change my VPN location.
Try St Louis area if you have access to it. Those seem to pretty consistently work for me.