As someone who worked bottom-rung retail (walmart). I can tell you you're on the right track, but still wrong.
Assume your workforce is reasonably intelligent, but unreasonably lazy... and/or in too much of a hurry, because they're doing the work of five people, including three or four who are fucking off while that one person actually does the work.
Figure out which ones are actually working, give them a modest pay raise and maybe some unofficial authority and see which ones can actually get their departments under control. The rest, kick their lazier coworkers out and replace them with people who actually value their jobs, but keep the hard workers, even if they don't keep their authority. Some people just aren't natural leaders, but are fantastic workers when encouraged properly.
As someone who worked bottom-rung retail (walmart). I can tell you you're on the right track, but still wrong.
Assume your workforce is reasonably intelligent, but unreasonably lazy... and/or in too much of a hurry, because they're doing the work of five people, including three or four who are fucking off while that one person actually does the work.
Figure out which ones are actually working, give them a modest pay raise and maybe some unofficial authority and see which ones can actually get their departments under control. The rest, kick their lazier coworkers out and replace them with people who actually value their jobs, but keep the hard workers, even if they don't keep their authority. Some people just aren't natural leaders, but are fantastic workers when encouraged properly.